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Customer Service

Huckleberry Hustler is all about ease of use and we do everything we can to make the shopping experience as simple as possible. If you have any questions or need any more information, please contact us on hello@huckleberryhustler.com or +971567547415

Payment Options

Cash On Delivery (COD)

  • Within the UAE we accept Cash On Delivery via Continental Courier Services Free of charge.
  • Within Bahrain, Oman, Qatar, Kuwait & Saudi Arabia Cash On Delivery is available for an additional rate of AED XX via Continental Courier Services.
  • Within Jordan, Lebanon & Egypt Cash On Delivery is available for an additional rate of AED XX via Continental Courier Services.

Shipping & Delivery Info

UAE

We process and dispatch your order within 24 hours (except on weekends – Friday and Saturday). Shipping will take between 1 to 5 working days depending on location and the volume of your order
Orders can only be delivered to physical locations so please give a detailed delivery address and include a contact number so that you can be contacted by the courier company.

A flat shipping rate of AED 20 is applicable to all orders under AED 300. Orders over AED 300 are entitled to free delivery within the UAE.

GCC & Middle East

Orders placed for GCC & Middle East countries other than the UAE ship within 24 Hours and are delivered within 5-10 business days (unless otherwise stated on the item).

Shipping rates are calculated based on your location and the weight and volume of your order.

Returns, Cancellations & Exchange Policy

Refund & Cancellations: Non-sale products in new and unused condition in original packaging can be returned within 3 days of you receiving your package for a refund, exchange or store credit. Please note that refunds will be made in the same mode as the original payment was made and that shipping charges incurred may be deducted from the refund amount.
Exchange: Non-sale products in new and unused condition in original packaging can be exchanged within 14 days of you receiving your package only for an exchange or store credit (less any incurred shipping charges), which will be valid for 3 months from date of issue.

Return Procedure

To ensure a smooth return procedure please follows these simple steps:

Repack product in its original box.

Notify us at hello@huckleberryhustler.com to inform us about your return please provide our order number and the item you wish to return.

Complete the form which will be emailed back to you and include it in the package containing the product(s) you are returning.

Send your return by courier to:
Huckleberry Hustler
Office 708
Mazaya Business Ave
JLT
+971567547415

Ensure that address and contact no are correct and if possible insure your package because Huckleberry Hustler will not accept any liability if your package gets damaged or lost while in transit.